Shipping policy

ORDER PROCESSING

Iodine Recordings is an independent label and does not operate a full-time shipping warehouse. Most in-stock orders ship within 3–7 business days after the order is placed.

Processing times may occasionally be longer during major releases, sales, holidays, or periods of unusually high order volume.

The shipping service selected at checkout applies to the carrier's transit time after your package has been fulfilled. Selecting a premium shipping service does not guarantee faster warehouse processing.

PRE-ORDERS

Please review the release date and pre-order information shown on the product page before completing your order.

Pre-order items will not ship before the release date or shipping date listed on the product page.

If an order contains both pre-order and in-stock products, the entire order will be held until all items are available. We do not automatically split shipments.

If your order contains multiple pre-order items with different release dates, the entire order will ship once the last pre-order item becomes available.

If you want an in-stock item sooner, please place it in a separate order from your pre-order.

Release dates are based on the best information available to us but can occasionally change because of manufacturing, freight, production, or other delays outside our control. If a delay affects a promised shipping timeline, we will provide affected customers with updated information and available cancellation or refund options as required.

U.S. SHIPPING

U.S. orders generally ship via USPS Media Mail or USPS Ground Advantage, based on the contents of the order and the best available shipping rate.

Media Mail is used only for eligible shipments. Depending on your order, additional or premium shipping services may be available at checkout.

Selecting a premium shipping method affects carrier transit time after fulfillment. It does not move an order ahead in our warehouse queue or override the release date of a pre-order.

VAT, CUSTOMS, DUTIES + IMPORT FEES

International orders may be subject to VAT, GST, customs duties, tariffs, postal handling fees, brokerage fees, or other import charges depending on the destination, shipment value, product origin, and local regulations.

Any tax, duty, or import charge collected by Iodine will be displayed during checkout. Unless specifically shown as collected at checkout, additional charges may be assessed by the destination country's customs authority, postal service, or delivery carrier.

Iodine does not control charges assessed by foreign governments, customs authorities, postal services, or carriers and cannot predict the exact amount that may be due.

We cannot declare merchandise at an artificially reduced value or mark commercial merchandise as a gift in order to avoid customs charges.

CANADA

Canadian orders ship from the United States. Packages may be assessed GST/HST, provincial taxes, customs duties, or postal/carrier handling charges when they enter Canada.

These charges are separate from the postage paid to Iodine unless they are specifically shown as collected during checkout.

Canadian customs processing can also add additional transit time after a package reaches the border.

A valid customer phone number is required so customs or the local carrier can contact the recipient if necessary.

EUROPEAN UNION

Customers in the European Union are strongly encouraged to check Evil Greed before ordering from the United States. Purchasing through our EU partner may provide lower shipping costs and faster regional delivery.

Orders shipped directly from the United States may be subject to VAT, customs duties, tariffs, postal or carrier handling charges, or other import requirements under the rules in effect at the time of import.

A valid customer phone number is required for direct international orders.

UNITED KINGDOM

AUSTRALIA + OTHER INTERNATIONAL DESTINATIONS

Customers in Australia are encouraged to check Imprint before ordering from the United States.

For other international destinations, available shipping services and prices are displayed at checkout based on package weight, destination, and carrier availability.

Import taxes, duties, tariffs, customs charges, or carrier handling fees may be assessed after the package reaches the destination country unless those charges are specifically shown as collected during checkout.

A valid customer phone number is required with all international orders.

SHIPPING ADDRESS CHANGES

Please carefully review your shipping address before completing checkout.

If you entered an incorrect or incomplete address, contact us immediately and include:

• Your order number
• The incorrect address
• Your complete corrected shipping address

We will make every reasonable effort to update the address before fulfillment. Once an order has been processed or handed to the carrier, we may no longer be able to change or redirect it.

If a package is returned to Iodine because the customer supplied an incorrect or incomplete address, the customer may be responsible for the cost of shipping the package again.

Original shipping charges are generally non-refundable when a correctly shipped package is returned because of an incorrect address, failed delivery, refusal, or failure to collect the package, subject to applicable law.

TRACKING + DELAYED PACKAGES

Once your order has been fulfilled, you will receive a shipping confirmation email containing tracking information.

A shipping confirmation may be generated when the label is created. Tracking may not update immediately and can remain unchanged until the carrier receives and scans the package.

If tracking has stopped updating for an unusually long period, contact us with your order number and tracking information and we will help determine the appropriate next step.

International packages may experience additional delays while being processed by customs authorities. Iodine cannot control or accelerate customs clearance.

TRACKING SAYS DELIVERED, BUT I DON'T HAVE MY PACKAGE

First, confirm the shipping address on your order and check the delivery location, household members, neighbors, building mailroom, front desk, or other secure locations where the carrier may have left the package.

We also recommend contacting your local post office or delivery carrier with the tracking number, as they may have additional delivery information that is not visible through online tracking.

If you still cannot locate the package, contact us with your order number and tracking information and we will help determine the appropriate next step.

RETURNED-TO-SENDER PACKAGES

Packages may be returned to Iodine because of an incorrect or incomplete address, refusal, unpaid import charges, failure to collect the shipment, or an inability by customs or the carrier to contact the recipient.

Once a returned package has been received back at our warehouse, we can determine whether the order can be reshipped or refunded.

If you request reshipment, you may be responsible for the new shipping cost and any return charges assessed by the carrier.

Original shipping charges and customs or import charges are generally non-refundable, subject to applicable law.