Refund policy

VINYL + DAMAGED JACKETS

Records are fragile. Jackets, corners, seams, and inserts can sometimes take a beating in transit even when the vinyl itself arrives safely.

If the vinyl is fine but the jacket is damaged, we will generally try to send a replacement jacket when one is available rather than asking you to return the entire record.

If the record itself has a manufacturing defect or playback problem, contact us with your order information and a description of the issue. We may ask for a photo or short video if it helps us understand what is wrong.

Vinyl manufacturing is not perfectly uniform, and minor cosmetic variations are not always defects. If something genuinely seems wrong, get in touch. We would rather look at the problem than leave you stuck with a record that does not play correctly.

LIMITED + SOLD-OUT VARIANTS

Many Iodine records and vinyl variants are made in limited quantities. Once a variant sells out, we may not have another copy available to replace it.

If a damaged or defective item is a sold-out limited variant, we cannot guarantee an exact color or edition replacement.

Depending on what we still have, we may be able to send a replacement jacket or component, offer another available variant of the same release, or issue a refund for the affected item.

We will let you know what options are available before substituting anything.

RETURNS + FINAL SALE ITEMS

Except where applicable law gives you a right to return an item, sales of vinyl records, CDs, cassettes, books, printed media, digital products, and other music or media products are final.

We generally do not accept returns because someone changed their mind, ordered something they no longer want, or later found the item somewhere else.

We are not trying to be difficult about it. We are a small independent label making physical things in limited quantities, and sending records back and forth can quickly cost more than the label made on the original sale.

This does not apply to damaged, defective, incomplete, or incorrect orders, and it does not take away any consumer rights that apply under local law.

CLOTHING + SIZE EXCHANGES

Please check the sizing information on the product page before ordering. Clothing quantities are often limited, and we cannot guarantee that another size will still be available.

If you need a different size, contact us before sending anything back.

If we approve an exchange, the clothing must be unworn, unwashed, and in its original condition.

For a size exchange or other discretionary exchange, the customer is responsible for return shipping and the cost of shipping the replacement item unless the original problem was our mistake.

Clothing that has been worn or washed cannot be exchanged because of sizing.

CANCELLATIONS

Need to cancel an order? Contact us as soon as possible.

If your order has not entered fulfillment, we will do our best to stop it. Once an order has been processed, packed, or shipped, we may no longer be able to cancel it.

Pre-orders and limited releases follow the same general rule unless different cancellation terms are clearly stated on the product page.

Any cancellation or withdrawal rights provided by applicable law still apply.

REFUNDS

Approved refunds are generally returned to the original payment method.

Once we submit a refund, your bank, credit card company, PayPal, or other payment service may need additional time to post it to your account.

Original shipping charges are generally not refundable for discretionary returns or exchanges, except where required by applicable law or when the refund results from an error by Iodine.

EUROPEAN UNION CUSTOMERS

Customers in the European Union may have statutory return and cancellation rights that are different from our standard final-sale policy.

For eligible online purchases, EU consumers generally have the right to withdraw from a purchase within 14 days after delivery without giving a reason.

For an eligible change-of-mind withdrawal, the customer is responsible for the cost of returning the goods unless Iodine agrees otherwise or applicable law requires us to cover that cost.

The 14-day withdrawal right does not apply to every product. For example, sealed audio recordings that have been unsealed after delivery may be exempt from the withdrawal right.

These change-of-mind rules are separate from damaged or defective goods. If an eligible product is defective, we will handle return shipping as required by applicable consumer law.

Nothing in this policy is intended to reduce any mandatory consumer rights that apply where you live.

PACKING AN AUTHORIZED RETURN

If we ask you to send something back, please pack it carefully. We do not want a perfectly good record getting destroyed on its second trip through the mail.

For vinyl, include all parts of the item that we ask you to return and, whenever possible, reuse the original LP mailer and cardboard padding.

Make sure the record is secure inside the package, use appropriate padding, and tape the mailer closed well on all sides.

If the original mailer is too damaged to safely reuse, please use a sturdy replacement record mailer instead.

For clothing, books, CDs, and other items, use packaging that will protect the item from being bent, crushed, wet, or otherwise damaged in transit.

Do not send anything back until the return has been authorized and we have provided instructions.

ORDERS PLACED THROUGH OTHER STORES

Iodine can only issue refunds, replacements, or order support for purchases placed directly through the Iodine U.S. webstore.

If you purchased an Iodine release from Deathwish, Evil Greed, Devil Dog, Imprint, a record store, another distributor, a band or artist, or any other retailer, please contact the seller that processed your order.

Even when a store is an official Iodine partner, we do not have access to its customer orders, payments, shipping records, or refund system.

The store that sold and shipped the item is the one that needs to handle any return, replacement, refund, or delivery problem.